The CCL Construction Group Ltd comprising CCL Wetrooms, Wetrooms UK & Cast Contracting Ltd, are committed to protecting and respecting your privacy. This Policy sets out when and why we collect personal information about people who visit our websites, interact with us via social media, or purchase any of our products or services.
This Policy also explains what we do with your personal information, the conditions under which we may disclose it to others and what we do to keep it secure. It also sets out where and how we collect your personal information, as well as your rights over any personal
Information we hold about you.
This policy gives effect to our commitment to protect your personal information.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our Services, you are agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to the Group Business Manager at The CCL Construction Group Ltd, Lodge Farm, Hook Road, North Warnborough, Hook, RG29 1HA.
Who we are
The CCL Construction Group Ltd is a private limited company; its company registration number is 8577447.
The registered address is Lodge Farm, Hook Road, North Warnborough, Hook, RG29 1HA.
How we use your information
We need to provide this information to make sure you know how we process any information collected by us and it is in accordance with the Data Protection Act 1998 and ICO (Information Commissioners Office) guidance.
The information we collect applies to:
– Essential Cookies for our website to work properly
– Visitors to our website
– Customer Services to be able to communicate and provide our services
Visitors to our website
When a user visits www.ccl-wetrooms.co.uk we collect standard internet log information and details of visitor patterns. We do this to find out things such as the number of visitors to different parts of our website and this tells us the information that is useful.
We do not make any attempt to find out information on who is visiting our website. We do not collect information that identifies anyone, except when a user completes a website contact form. We do not collect personal information through our website, except via the contact form where a visitor has manually entered their name, email address and contact number.
The information we collect allows us to respond to customer queries that have been collected through the contact pages of the website such as requests for quotes for our products and services.
The cookies used by CCL-Wetrooms
Cookies are small electronic files that are placed on your computer when you visit a website. They are often needed to ensure that the website works efficiently.
Please find below a table which explains the cookies that we use and why:
Google Analytics (_utma, _utmb, _utmc, _utmz)
These cookies are used to collect information about how our visitors use our website. We use this information to see what visitors have found particular pages of use and how long they stayed on our website. This information is viewed in an anonymous format and also provides information on where our visitors come from.
PREF, OGPERM, NID – Google Plus buttons
This cookie provides the facility to access share pages through Google Plus.
You can opt out of Cookies
Websites which are linked to us may also be using cookies. If you have any concerns you should contact the third party website for more information.
We collect personal information about you when you give this to us in registering for any of our services through the contact pages of the website. For example in order to obtain a comparative quote.
Telephone calls that you make to our customer services help line may be monitored and / or recorded. This is to help us to train our staff and ensure we provide a good service to you. We do not use this personal data for marketing purposes.
We will periodically review your personal information to ensure that we hold this for no longer than is permitted by law.
People who request information on our services
CCL Wetrooms hold the details of the website visitors who request information on our services and products through the contact forms. These details may be used to contact these people at a later date, but we will always ask visitors to opt-in to receive marketing communications.
Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website
People who purchase a product or service from The CCL Construction Group Ltd
We collect the following personal information from you when you purchase a product or service from any of the companies from The CCL Construction Group Ltd:
- Your name, address, telephone number and email address;
- Information about the services or products that we provide, or have provided, to you (including, for example, the products or services you have purchased from us, when you ordered our products or services, and when and where we provided our products and services to you and the amount that you paid for our products or services);
- Any feedback you give to us;
- When reviewing your application for products and services offered by any of the companies in the CCL Construction Group Ltd, (for example, a credit account) we will consider other information about you such as your employment details, financial position, date of birth;
- Details of the emails and other electronic communications that we have sent to you, including whether that communication has been opened and if you have clicked on any links within that communication;
- Details of the emails and other electronic communications that you have sent to us.
How we use your personal information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to undertake a contract we have entered into with you.
- Where we need to comply with a legal obligation.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
- Where we need to protect your interests (or someone else’s interests).
- Where it is needed in the public interest or for official purposes.
We use your information to:
- make our products or services available to you;
- process your orders;
- carry out our obligations arising from any contracts entered into by you and us;
- take payment from you or give you a refund;
- help us to prevent fraud;
- for statistical analysis to help us understand more about you as a customer, the products and services you consume and the way you consume them so we can serve you better.
- improve our products, services and websites;
- where you have given your consent to contact you about our products and services, including to seek your views or comments on the products and services we provide;
- notify you of changes to our Services;
- help answer your questions and solve any issues you have; and
- process a job application.
Third parties that have access to your personal information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third party service providers working on our behalf
We work with partners, suppliers, insurers and agencies for the purposes of completing tasks and providing services to us, or to you on our behalf (for example the provision of
delivery of our products or services).
However, when we use third party service providers, we only share the personal information that allows them to provide their services to us or to facilitate them providing their services to you. We also have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of
Prevention of fraud or other crime.
Other Organisations and Individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
If we need to do so to exercise or protect our legal rights, users, systems and Services;
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
We will take steps with the aim of ensuring that your privacy rights continue to be protected.
Keeping You Informed About Our Products and Services
You have a choice about whether or not you wish to receive information from us. If you want to receive direct marketing communications from us about the products and services of CCL Wetrooms, Wetrooms UK or Cast Contracting Ltd, that we think you might be interested in, then you can opt-in via our Newsletter sign-up on our website. If you wish to opt-out, you can do so by following the ‘unsubscribe’ link on any of our marketing emails or by contacting us at [email protected]
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post, phone or text message. You can change your marketing preferences at any time by contacting us by email: [email protected] or by telephone on 01256 763100.
Under certain circumstances, by law you have the right to:
Right to access
You have the right to access the personal information that we hold about you. If we agree that we are obliged to provide personal information to you (or someone else on your
behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
Right to correction
The accuracy of your personal information is important to us. If any of the personal information we hold about you is inaccurate or out of date, please get in contact with us
and let us know.
Right to request erasure
You have the right to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
Right to object to processing
You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Right to request the restriction of processing
You may ask us to suspend the processing of personal information about you, for example
If you want us to establish its accuracy or the reason for processing it.
Right to request a transfer
You may ask us to transfer your personal information to another party. If you would like to exercise any of the above rights, please contact us as set out below.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time and this will be carried out by The CCL Group of Companies within 28 days of receiving your request. To withdraw your consent, please contact us using the contact details provided below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
How Long Will We Keep Your Information For?
We will retain a record of your personal information. This is done to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where do we store your information?
CCL Wetrooms store all information lawfully and in accordance with the Protection Act 1998 in the UK and the Data Protection Act 1988.
The data that we collect and process is stored on servers held within the UK.
Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.
Your right to access personal information
You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request:
– to be told for what purpose personal data about you is being processed
– to be given a description of the data and the recipients to whom it may be disclosed
– to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data
There will be a nominal fee of £10 for administration fees.
You must check and ensure that all information, content, material or data you provide on this website is correct, complete, accurate and not misleading and that you disclose all relevant facts.
Links to Other Websites
using links from our website.
We will not be liable to you for any issues arising in connection with such organisations use of your information, the website content or the services offered to you by such websites.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Sharing your thoughts
When using one of our websites, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review the services or products that we offer. When doing this your personal information may be visible to the providers of those social networks, and their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
The security measures that we have in place to protect against the loss, misuse or alteration of your personal information are as follows:
- Limiting access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality;
- Anonymising or pseudonymising of data as appropriate;
- Making use of encryption technologies as appropriate;
- Limiting access to our buildings to those that we believe are entitled to be here.
- Implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;
- Making use of system, data, transmission and access controls and technologies as appropriate;
- Monitoring our systems for possible vulnerabilities and attacks;
- Implementing robust data back-up processes and procedures;
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this Policy, the way your personal information is processed, please
contact us by one of the following means:
By email: [email protected]
By post: Group Business Manager, The CCL Group of Companies, Lodge Farm, Hook
Road, North Warnborough, Hook, RG29 1HA
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to www.ico.org.uk/concerns to find out more.
Change your Cookie Settings
You can change you cookie settings in your browser – find out how here